GENERAL TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS OF SALE AND USE

ARTICLE 1 - CONDITIONS OF USE OF OUR ONLINE STORE

By accepting these General Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor dependent on you to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited, nor may you, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws). You may not transmit any worms, viruses or other code of a destructive nature. Any breach or violation of these Terms and Conditions will result in immediate termination of your Services.

ARTICLE 2 - GENERAL CONDITIONS

We reserve the right to refuse access to the Services to any person at any time, for any reason whatsoever.

You understand that your content (excluding your credit card information) may be transferred unencrypted, and this implies (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without our prior express written permission. The headings used in this agreement are included for your convenience, and will not limit or affect these Terms.

ARTICLE 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or up-to-date. The content of this site is provided for informational purposes only and should not be relied upon as your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk. This site may contain certain prior information. Such prior information, by its nature, is not current and is provided for information purposes only. We reserve the right to change the content of this site at any time, but we are under no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.

ARTICLE 4 - CHANGES TO SERVICE AND PRICES

The prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content of the Service) without notice, and at any time. We will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

ARTICLE 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Returns Policy. We have done our best to display as clearly as possible the colors and images of our products that appear in our store. We cannot guarantee that your computer screen will display colors accurately. We reserve the right, but are not obliged, to restrict sales of our products or services to any person, and in any geographical area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of service or product made on this site is void where prohibited by law. We do not warrant that the quality of any products, services, information, or other merchandise obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.

ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, reduce or cancel quantities purchased per person, per household or per order. Such restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the e-mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers, or distributors.

You agree to provide current, complete and accurate order and account information for all orders placed through our store. You agree to promptly update your account and other information, including your e-mail address, credit card numbers and expiration dates, so that we may complete your transactions and contact you if necessary. For more details, please consult our Return Policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control or influence. You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind and without any endorsement. We will have no legal liability arising from or related to the use of these optional third-party tools.

If you use any of the optional tools offered on the Site, you do so at your own risk and discretion, and you should consult the terms and conditions under which such tools are offered by the relevant third party provider(s). We may also, in the future, offer new services and/or features on our Site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions.

ARTICLE 8 – THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include elements from third parties.

Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such sites, and we do not warrant or assume any responsibility for any content, website, products, services or other items accessible on or from such third-party sites. We are not responsible for any harm or damage related to the purchase or use of any goods, services, resources, content, or any other transactions conducted in connection with such third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding such third party products should be submitted to such third party.

ARTICLE 9 – USER COMMENTS, SUGGESTIONS AND OTHER PROPOSALS

If, at our request, you submit specific content (for example, to enter contests), or if without our request, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by e-mail, by mail, or otherwise (collectively, "Comments"), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any media any Comments you send to us. We are not and shall not be obligated to (1) maintain the confidentiality of any Comments; (2) pay any compensation to anyone for any Comments provided; (3) respond to any Comments. We may, but have no obligation to, monitor, edit, or remove content that we believe, in our sole discretion, is unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions. You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your Comments will not contain any unlawful, libelous, defamatory, offensive or obscene material, nor will your Comments contain any computer virus or other malicious software that could in any way affect the operation of the Service or any associated website. You may not use a false e-mail address, pretend to be someone you are not, or attempt to mislead us and/or third parties as to the origin of your comments. You are entirely responsible for all comments you post and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

ARTICLE 10 – PERSONAL INFORMATION

The submission of your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS

From time to time there may be information on our Site or in the Service that may contain typographical errors, inaccuracies, or omissions which may relate to product descriptions, prices, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information on the Service or any associated website is inaccurate, at any time without notice (including after you have placed your order). We are under no obligation to update, modify or clarify any information on the Service or any associated website, including but not limited to pricing information, except as required by law. No defined update or refresh date in the Service or on any associated website should be relied upon to conclude that the information in the Service or on any associated website has been changed or updated.

ARTICLE 12 – PROHIBITED USES

In addition to the prohibitions set forth in the General Terms and Conditions of Sale and Use, you are prohibited from using the Site or its content: (a) for illegal purposes; (b) to incite others to perform or take part in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, hurt, slander, libel, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any associated or independent website or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort information from, browse, explore or scan the World Wide Web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating the prohibited uses.

ARTICLE 13 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not warrant or represent that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained through the use of the Service will be accurate or reliable. You agree that from time to time we may discontinue the Service for indefinite periods of time or cancel the Service at any time without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are (unless otherwise expressly stated by us) provided on an "as is" and "as available" basis for your use without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability or merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

Isocork Inc, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall in no event be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, replacement costs or similar damages, whether in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any service or product provided through the Service, or for any other claims relating in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of such claims. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Isocork Inc, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they reference, or your violation of any law or the rights of a third party.

ARTICLE 15 – SEVERABILITY

In the event that any provision of these General Terms and Conditions of Sale and Use is held to be unlawful, void, or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these General Terms and Conditions of Sale and Use, such severance not to affect the validity and enforceability of any remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and liabilities incurred by the parties prior to the date of termination shall survive the termination of this agreement for all purposes.

These General Terms and Conditions of Sale and Use are effective unless and until terminated by either you or not. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease to use our site.

If we determine, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without notice to you, and you will remain liable for all amounts owing up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

ARTICLE 17 – COMPLETE AGREEMENT

Our failure to exercise or enforce any right or provision in these Terms and Conditions does not constitute a waiver of such right or provision.

These Terms and Conditions, along with any other policies or operating rules we have published on this site or in relation to the Service, constitute the entire understanding and agreement between you and us. They govern your use of the Service and supersede all prior or contemporaneous communications, proposals, and agreements, both oral and written, between you and us (including, but not limited to, any previous versions of the Terms and Conditions).

Any ambiguity in the interpretation of these Terms and Conditions of Sale and Use shall not be construed against the party responsible for drafting.

ARTICLE 18 – GOVERNING LAW

These General Terms and Conditions of Sale and Use, along with any separate agreements through which we provide you Services, will be governed by and interpreted in accordance with the laws applicable at 2850 Boul Matte Local A, Brossard, QC, J4Y 0R7, Canada.

ARTICLE 19 – CHANGES TO THE TERMS AND CONDITIONS OF SALE AND USE

You can review the most recent version of the General Terms and Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any portion of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to periodically visit our site to check for changes. Your ongoing use of or access to our site following the posting of any changes to these Terms and Conditions indicates your acceptance of these changes

ARTICLE 20 – CONTACT INFORMATION

Should you have any questions about the General Terms and Conditions of Sale and Use, please email us at info@lusimat.ca.

RETURNS

Our return policy extends for a period of 30 days. Regrettably, if 30 days have elapsed since your purchase, we cannot provide you with a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.There is a 10% fee on returns.



Several types of goods are exempt from being returned. Perishable items such as food, flowers, or magazines cannot be returned. Additionally, we do not accept products intended for intimate or sanitary use, hazardous materials, or flammable liquids or gases.

Other non-returnable items include:

Gift cards

Downloadable software products

Certain health and personal care items

In order to complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Under certain circumstances, only a partial refund may be granted: (if applicable)

Books showing noticeable usage.

CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you have yet to receive your refund, please recheck your bank account.

Next, contact your credit card company, as there might be a delay before your refund is formally posted.

Then reach out to your bank. There is often a processing delay before a refund is posted.

If you have taken all these steps and still have not received your refund, please contact us at info@lusimat.ca

Sale items (if applicable)

Only regular-priced items may be refunded. Regrettably, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at info@isocork.ca and send your item to: 2850 Boul Matte Local A, Brossard, QC, J4Y 0R7, Canada.

Gifts

If the returned item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at purchase, or the gift giver shipped the item to themselves to give to you later, we will send a refund to the gift giver, who will be informed about your return.

Shipping

To return a product, mail it to: 2850 Boul Matte Local A, Brossard, QC, J4Y 0R7, Canada.

You will be responsible for bearing your own shipping costs for returning your item. Shipping costs are non-refundable. If you are granted a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary, depending on your location.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.